Today’s fast-moving business environment demands that the effective manager be both a well-organized administrator and highly adept in understanding people’s basic needs and behavior in the workplace. Gaining commitment, nurturing talent, and ensuring employee motivation and productivity requires

We all know the feeling. You’re plugging along just fine, trawling through the pile of tasks awaiting you that day. A normal day at the office. Then: wham! Your boss says something – something crude, something thoughtless – that smashes the wind from your sails quicker than you can say ‘hypocrite’.