Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of humility, which challenge your pride and ego. They are an open admission of failure and wrongdoing, but when delivered with sincerity, they hold power with your

Have you ever been so frustrated by someone’s bad habits that the very thought of communicating with them scares you? Do you go into hiding when you see a rude coworker coming your way? What if YOU are the one everyone with whom everyone fears communicating? Is it your reputation that is sinking?

As you look at the world in 2017, everywhere you see failures in leadership.  From front-line managers to the oval office, the results are too often weak or absent, and it’s getting more and more difficult to identify leaders you truly admire. If there’s not a five-alarm fire, there’s definitely